Terms of service

COMPANY INFORMATION

Oaklings ApS
CVR-nr. 41539062
Smørmosevej 14 – 2880 Bagsværd - Denmark
Telephone + 29429251
hello@oaklingscopenhagen.com

 

PAYMENTS

To make a purchase on oaklingscopenhagen.com you must be over 18 years of age and be in possession of a valid debit card, which is accepted on our website. If you have not yet reached the age of 18, you can buy goods if you have obtained the consent of your guardian or otherwise have the legal right purchase.

You purchase an item by selecting the items you want to buy and put them in the shopping basket. Until the actual time of ordering, you can correct the contents of the shopping basket, and you can continuously check the contents and price of all items. Any payment of freight is charged in step 2, where you must provide your personal data. When you're ready to order, choose the delivery method and enter your name, address, email, and phone number. A payment window opens, where you select the form of payment and complete the payment. You can change the contents of your shopping cart until you press the "Approve and Pay" button. After that, your order is completed and registered.

We accept the following payment methods:
Dankort/Visa Dankort
Visa
Visa debit
Mastercard
MobilePay

No fees are charged for credit cards.

The amount will not be drawn from your card account until the goods are dispatched from Oaklings. 

FREIGHT

At oaklingscopenhagen.com, we offer delivery to your home address or to your workplace, and you can choose to pick up the item at one of the designated pick-up points in your area. We ship freight free on orders exceeding 200 EUR. The price for other orders will be stated when ordering and will appear in the total amount before you approve the order.

Delivery times vary depending on your country and delivery method. Delivery times will be displayed during checkout in accordance with your chosen delivery method.

All ordered products are shipped together.

If we are sold out and accept pre-orders, please relate to the delivery date stated on the website and on your order confirmation. If your order contains pre-ordered items, your order will be shipped together when all items are back in stock.

Oaklings is responsible for the goods until you have received them.

If you want the item to be placed at your address, you must contact the carrier yourself.

Unclaimed packages
If the package is returned from the parcel shop, we may charge the real return costs that we are charged by the carrier. If you wish to receive the goods again, you will have to pay for new freight on re-delivery. 

 

CANCELLATION RIGHTS

As a consumer, when you buy from us, you have a 14-day right to cancellation. 

This cancellation right expires 14 days after the day you received your goods.

The period means that you have 14 days after receiving the goods to let us know that you want to cancel the purchase. You can send an e-mail to hello@oaklingscopenhagen.com.

You cannot cancel the purchase by refusing to receive the goods unless you inform us at the same time.

Cancelling part of the purchase
If you have bought more than one item from us, you may return one or several items, even if they were bought in a single order.

Please note that freight charges will not be refunded if you cancel part of your purchase.

Returning the goods
When you have informed us that you are cancelling your purchase, you have to return your items within 14 days.

You carry all costs related to returning the package, and you will be liable if it is damaged during transport.

The state of the article when you return it
If the value of the article is reduced, and the reason is that you have used it in any way beyond what was necessary to check the type and properties of the article and how it works, then only part of the purchase sum can be refunded to you. The amount that can be refunded depends on the saleable value of the article, and in certain cases this may mean that only the freight charges can be refunded.

We recommend that you return the article in its original packaging. If the original packaging is missing, it may reduce the value of the article. 

Refund of the purchase sum
If you cancel a purchase, you will get your money back. If the value of the article is reduced, we will deduct the amount you are liable for.

We refund all payments received from you, including delivery costs (which does not apply, however, to extra delivery costs if you have chosen a form of delivery other than the cheapest standard form of delivery which we offer), not later than 14 days from the day when we have received your notification that you want to cancel the agreement.

We will return the money by the same means of payment which you used for the purchase, unless otherwise agreed.

We may hold back the payment until we have received the article. 

 

Send all return items to:

Oaklings ApS
Smørmosevej 14
2880 Bagsværd
Denmark 

 

YOUR RIGHT TO MAKE COMPLAINTS

When you trade with us as a consumer, the Danish Sale of Goods Act applies.
This means that you have a right to complain within 24 months. Please contact us before you return the article.

If your complaint is justified, it means that you may either have the item repaired or replaced, or your money refunded, or a reduction in the price, depending on the specific situation.

 If the package is damaged on reception, please refuse reception and contact Oaklings as soon as possible at hello@oaklingscopenhagen.com.

You must complain within a “reasonable time” after you have discovered a defect. If you complain within two months after the defect has been discovered, it will always be regarded as within a reasonable time.

You can complain by contacting us by email on hello@oaklingscopenhagen.com 

If the complaint is justified, we will refund your freight costs (within reason).

If the complaint is not justified, you must bear the cost of transportation yourself, including our freight costs for returning the goods after examination.

The article must always be retuned in suitable packaging. Remember also to obtain a receipt for dispatch, so that we can pay back your freight costs.  

You are in charge of the item yourself until we receive it. Therefore, save postal receipt including information about freight costs as well as any track and trace number.

We will only accept packages sent directly to our company address.

When you return the article, please attach a detailed description of the issue with the item. 

 

PERSONAL DATA POLICY

We need the following information when you trade with us: Name, address, telephone number and e-mail address.

We register and pass on the personal details which are necessary to deliver the goods to you. 

Personal data is registered with Oaklings ApS and is kept for five years, after which the information is deleted. 

In addition, we work with other companies who store and process data. These companies process the data exclusively on behalf of Oaklings and must not use them for their own purposes.

We work only with processors of data in the EU or in countries where your data will be given the adequate protection. 

On oaklingscopenhagen.com, the person responsible for data is MD, Anja Pajor.

You are entitled to be told what details about you we process.

If you believe the details are inaccurate, you are entitled to have them corrected. In certain situations, we are obliged to delete your personal data if you ask us to do so. These could, for instance, be data which are no longer necessary for the purpose we used them for. You can also contact us if you believe that your personal data are being processed in a way that is against the law. You can also write to us at: hello@oaklingscopenhagen.com 

 

HOW TO COMPLAIN

If as a consumer you want to complain about your purchase, please contact:

Oaklings ApS
CVR-nr. 41539062
Smørmosevej 14, 2880 Bagsværd, Denmark
Telephone + 45 29429251
hello@oaklingscopenhagen.com

If you do not succeed in finding a solution, you can send a complaint to the Centre For Dealing With Complaints at:

Center for Klageløsning
Nævnenes Hus
Toldboden 2
DK-8800 Viborg
www.naevneshus.dk

If you are a resident of a country outside Denmark, you can complain to the EU Commission’s online complaints portal. 

The Terms & Conditions shall be governed by and construed in accordance with the laws of Denmark.

Our terms of business were last updated on September 15^th 2022.