Shipping & Return Policy

SHIPPING                        

Delivery is handled by PostNord. 

The shipping cost is free in Denmark, Norway, Sweden, Finland, Belgium, France, Nederlands, Luxembourg, Germany, Austria, Ireland, Switzerland. 

Once your package is sent, you will receive an e-mail with a tracking code which you can use to track your package.

If you require help to make an online purchase, then please feel free to send an email to hello@oaklingscopenhagen.com

RETURN POLICY

You have the right to cancel your purchase without providing justification for a period of 14 days. If you have purchased several items in an order, you can choose to cancel your purchase of some or all of the items.

Your right to cancel ends 14 days after you or a third party stated by you (however not the deliverer) has physically received the goods.

If you have ordered several items and we cannot deliver all of the items at the same time, your right to cancel begins from the date you or a third party stated by you (however not the deliverer) has physically received the last item.

If the right to cancel period ends on a public holiday, Sunday, Saturday, Constitution Day (5 June), Christmas Eve (24 December) or New Year’s Eve (31 December), the right to cancel period will be extended to the next weekday.

HOW TO EXERCISE YOUR RIGHT TO CANCEL

To exercise your right to cancel, write an e-mail stating that you are exercising your right to cancel and send it to: hello@oaklingscopenhagen.com

You cannot cancel or refuse to receive an item or refrain from collecting an item without at the same time having sent an e-mail stating you are exercising your right to cancel to hello@oaklingscopenhagen.com

 

RETURNING ITEMS AND ASSOCIATED COSTS

If you have decided to cancel your purchase, you must return the item to us without undue delay and by 14 days at the latest after you have informed us that you wish to cancel your purchase. The deadline will have been complied with if you return the item before the 14 days have expired.

Return items must be sent to:

Oaklings Aps

Smørmosevej 14
2880 Bagsværd
CVR 41539062
anja@oaklingscopenhagen.com

Tel. +45 2942 9251

Your return package must also contain a copy of the order confirmation, invoice or other documentation showing your purchase.

Items cannot be returned as a collect on delivery and not to a collection point address and you must pay for the cost of returning them. You should also ensure that an item has been carefully packaged when you return it. You are personally liable for the package/items until we have received them. Therefore, save any postal receipts and any track and trace number.

REFUNDS WITH CANCELLATION OF PURCHASE

We will refund the amount without unnecessary delay and under all circumstances by 14 days at the latest from the day we received your cancellation of order notification. However, we may withhold refunds until we have received the return items or until you have submitted documentation proving that the items have been returned.

We will reimburse your money using the same method of payment that you used with the original transaction. Under no circumstances will you have to pay any form of charge as a consequence of reimbursement.

TRYING OUT AN ITEM AND PACKAGING

You will only be liable for any deterioration in the value of the item as a result of handling beyond what is necessary to determine its nature, properties and the way it functions.

You may normally examine an item in the same way that you would in the store. But you may not use it. If you have used it in a way that you may not or in a way that you are not able to do in a store and we cannot sell it again for its full price, you may expect that we deduct the depreciation value from the amount you shall have refunded. If the item no longer has sale value, we will not refund the purchase amount.

Any item must be returned in its original packaging. You should also ensure that an item has been carefully packaged when you return it. You are personally liable for the package/items until we have received them. Therefore, save any postal receipts and any track and trace number.